Knoa Software is a fast growing software company, seeking a Client Partner to join our team of exceptional individuals. Working with Knoa’s Global 1000 customer base to drive customer success and value realization, the Client Partner will be instrumental in building client advocacy, driving business expansion and contributing to Knoa’s continued leadership in the end-user management software market.
Purpose and Benefits
The Client Partner (CP) works closely with Knoa's Global 1000 customer base with the goal of accomplishing the following primary objectives:
- To enable our customers to achieve maximum value realization from their use of Knoa's end-user management solutions
- To ensure that our customers are delighted with all aspects of our product, services and customer facing processes
- To build customer advocacy which will be manifest through customer references and case studies, etc.
Key Responsibilities
- Develop and maintain a Client Lifecycle Plan which includes an assessment of the customer's current maturity (depth and reach of product usage) and a plan to continually build customer maturity with using Knoa products
- Position/present and sell Knoa's services and products that can help the customer achieve the optimal maturity
- Document and promulgate (through a number of artifacts) information about customer usage and value realization
- Evangelize value realization processes, best practices, and customer specific results chains with individual customers and groups of customers.
- Provide enhancement recommendations for current Knoa product and services offerings
- Create opportunities for Knoa or Knoa partners to provide enhanced fee-based services to customers
Skills and Experience
- The CP must be able to communicate effectively with senior executives and practitioners in the Knoa customer base
- The CP must have, or develop, an understanding of basic end-user and application support processes (e.g. end-user support, application performance management)
- The CP will lead a virtual team of Knoa functional experts, so leadership skills are critical
- A background in leading change/change management will be a valuable skill
- Extensive customer-facing consulting experience is a must
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