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Events and Webinars |
Upcoming Webinars
"Get a Clear View of User and Software Performance"
4:30pm SGT Wednesday, February 15, 2012
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Three factors drive return on investment for your SAP solution: an efficient infrastructure, optimisation of the SAP software for your organization, and effective users. But how can you tell if your users are fully taking advantage of the solutions? With the SAP User Experience Management (SAP UEM) application by Knoa, you can.
SAP UEM accurately determines how each person in your organisation uses your SAP solution. The application provides input for comprehensive reports that you can use to improve application response times, pinpoint training needs, adjust business processes, and ensure that employees are delivering all the value you expect from your SAP solution.
Join us for this webinar with Tobin Alexander, the Managing Director for Knoa Asia Pacific Japan, and Verena Siow, Head of Education Software Portfolio for Asia Pacific Japan, to understand how SAP UEM can help you maximise the value from your SAP solutions. Register today.
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"Live Knoa Product Demonstration"
Sign up to request a live demonstration of Knoa
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Are you interested in how Knoa can help your company monitor and manage end-users? Our product experts are available to provide you with an overview of Knoa's product suite, as well as show how it can monitor and provide valuable information for various applications. Whether you are looking to monitor a major ERP or CRM application, your overall desktop, or you have a custom solution, request a live demonstration to see Knoa in action. A Knoa representative will contact you to set up a date and time to best fit your schedule. |
On Demand Webinars
| "End-User Experience Management: Improve Application Performance"
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The end-user is the ultimate judge of IT performance. Best-in-Class IT organizations have already added end-user experience monitoring for a holistic approach to application performance management (APM). Join Knoa Vice President Lori Wizdo and Aberdeen Group Analyst Russ Klein, as they discuss the results from newly available Aberdeen Research into emerging best practice in performance management. The exclusive event, hosted by Knoa Software, will help you understand the strategies, the organizational capabilities, and the technology tools Best-in-Class organizations use to achieve their results. |
| Manage What You Measure: Strategies for Building and Sustaining End-User Proficiency with SAP
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Your success with SAP depends upon the proficiency of the people using the applications. In this lively panel discussion, industry experts address key questions around effectively measuring and managing SAP end-user proficiency, including:
- What's the best practice for measuring, reporting, and analyzing SAP user performance?
- Are you measuring the right KPIs in a compliant manner?
- Are employees executing critical business processes effectively and efficiently?
- Has your training program actually improved user performance?
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Technology Performance: A Contact Center Manager's Blind Spot
(A Frost & Sullivan eBroadcast)
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Despite the fact that contact centers measure everything, most managers don't have much visibility into how their agents are using the technology provided for them. Through supervision, countless reports, dashboards and metrics, too many agents still find they can go their own way to fashion ad hoc procedures in dealing with customers. There is a blind spot in the manager's viewscreen: insight into how agents are interacting with your very expensive technology. Join Knoa and Frost & Sullivan as they discuss real world examples on how the continuous monitoring of the agent technology interaction profitably impacts the contact center. |
| The Missing Link in Siebel CRM Optimization
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- Do you suspect your end users are not using your Siebel CRM solution efficiently and effectively?
- Would you like to focus your end user support organization on more strategic Siebel CRM solution needs?
- Would you like to maximize the ROI from your investment in Siebel CRM?
During this concise and informative on demand webinar, you will learn how Siebel customers like British Telecom and Philips have deployed the Knoa application to drive incremental value from their CRM application – while simultaneously reducing costs of end-user support, IT support, and process engineering.
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| “Toxic Technology: How Software Problems Are Killing Customer Experience”
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Improving the customer experience is a difficult, but imperative, challenge. A recent Forrester analyst report* that examined over 100 large firms found that “customer experience quality could cause a swing of (up to) $242 million for a large company.” Identifying technology issues in your contact center software can be a simple tactic to drive some quick wins in customer experience. Most contact center managers don’t have visibility into how their agents are using the technology provided or how well the technology is performing for the agents. Using actual customer stories you will learn how optimizing technology can have a direct, positive impact on your customer experience.
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"Identifying Technology Barriers to Agent Productivity"
With CRMxchange |
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Each agent uses technology differently. While some are very adept at navigating through systems, others are inconsistent, and some cannot navigate through systems at all. To make matters worse, despite countless reporting and metrics, most managers don’t have visibility into how their agents use these tools, or even how well the tools are performing for the agents. Using real world examples, you will see how the continuous monitoring of the agent-technology interaction profitably impacts the contact center.
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| Uncover Hidden ROI with Knoa EPM for SAP
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SAP user performance management expert Mark Tarallo will be joined by Thad Eidman, CEO of Knoa, as well as representatives from Kimberley-Clark during this lively hour of information and discussion. You will learn how Knoa User Performance Management for SAP helps capture actual user performance data for critical insight into process compliance, training requirements, and system adoption issues.
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“Knoa measures not just application performance but end-user performance, enabling companies to quickly identify needed changes in training or user behavior to maximize ROI from enterprise applications.”