Knoa Experience and Performance Manager (EPM) is designed to optimize the performance of the end-users of corporate software applications.

It does this by monitoring the experience the application is delivering to the end-user to allow application support teams to pinpoint and eliminate barriers or impediments to end-user performance (such as bad system performance or application quality).

Simultaneously, Knoa EPM captures metrics and information to identify shortfalls in end-user performance (like user errors, incorrect use of transactions or avoidance of transactions).

In the absence of comprehensive data about the actual user experience, many application management decisions (e.g. performance tuning, training investment, ongoing application engineering) are based on user impressions, limited visual observations, and occasional stopwatch timing. This can result in extrapolations about the performance of the whole system that are inaccurate, and lead to decisions that are not in the best interest of the business.

Knoa EPM is the first and only software solution that gives the application support team comprehensive "fact-based" perspectives about end-user experience. Who's using it? What's the response time? Who's getting errors? How many transactions are being abandoned?

The product's universal monitoring engine is deployed to the end-user workstation. This engine, along with a template specifically designed for a target purpose or application, monitors the end-user's interaction (experience) with the application and captures metrics in three dimensions:

User Behavior & Work Flow
Utilization
Adoption
User Errors
Compliant process execution
User Productivity/Effectiveness
User Errors and Proficiency