Every investment in enterprise software was made on the promise of improving business performance — driving more revenue, retaining customers longer, eliminating costs, or enabling growth. But, it’s not the software, it’s not the technology, it’s not even business process that deliver on that promise. It’s the people -- the end-users -- who use those tools to do their jobs: to enter sales orders or to ship product or answer a customer’s inquiry about their invoice.

Sadly, companies with mission critical enterprise application deployments do not have effective measurements of adoption, efficient use, and effective use of the application by the end-users. Without these measurements companies are unable to identify and resolve critical issues that impact the user’s ability to effectively execute. The result is significantly reduced ROI and significantly increased application support costs.

At Knoa, we believe it’s absolutely imperative that companies have comprehensive metrics, real data, that can show what is really happening as your people use your corporate software applications to execute the processes that drive the business.

That’s the real end-user intelligence we deliver.

In the absence of comprehensive data about the actual user experience, many application management decisions (e.g., performance tuning, training investment, ongoing application engineering) are based on user impressions, limited visual observations, and occasional stopwatch timing. This can result in extrapolations about the performance of the whole system that are inaccurate, and lead to decisions that are not in the best interest of the business.

Knoa Experience and Performance Manager (EPM) provides total monitoring coverage of end-user behavior and experience across enterprise applications such as SAP, Oracle E-Business Suite, Oracle Siebel CRM, JD Edwards, PeopleSoft Enterprise Suite, Amdocs, as well as other major application vendors and custom applications. Knoa EPM monitors application execution at the end-user level, and provides precise metrics about the user experience as well as measurements on how effectively people execute when working with enterprise applications. Knoa provides the most accurate metrics possible on the performance of the application from the end-user perspective, and delivers an unprecedented level of visibility into the actual performance of the end-users.

Knoa Experience and Performance Manager (EPM) is designed to optimize the performance of the end-users of corporate software applications. Knoa EPM does this by monitoring the experience the application is delivering to the end-user to allow application support teams to pinpoint and eliminate barriers or impediments to end-user performance (such as bad system performance or application quality).

Simultaneously, Knoa EPM captures metrics and information to identify shortfalls in end-user performance (e.g., user errors, incorrect use of transactions or avoidance of transactions).

User Behavior and Work Flow
Utilization
Adoption
User Errors
Compliant Process Execution
User Productivity/Effectiveness
User Errors and Proficiency