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Knoa 3-Minute Knoa Explainer
This is a 3 minute video which briefly explains Knoa's end-user monitoring tool, the pain points it addresses, and the potential returns from its use.
Spanish Language Explainer Video
Como gestionar el ciclo de vida de su implementación SAP mediante el conocimiento de la experiencia del usuario. Desde la gestión de infraestructura hasta la gestión de usuario final, SAP UEM provee información detallada de las acciones del usuario en su implementación SAP.

Note: This video is best viewed in HD mode
3 Minute WPHC Explainer
This is a 3 minute video which briefly explains Knoa's Workforce Performance Health Check, the pain points it addresses, and the potential returns from its use.
SAP User Experience Management Application by Knoa
This product overview of SAP® User Experience Management by Knoa overviews the advantage, performance and functionality of one of the leading products in the user experience management space. User experience management, also referred to as user experience monitoring, provide strong financial incentive and operational benefits to customers that utilize the technology.
Knoa EPM for Siebel User Experience Management Product Overview
This product overview of Knoa EPM for Siebel® User Experience Management overviews the advantage, performance and functionality of one of the leading products in the user experience management space. User experience management, also referred to as user experience monitoring, provide strong financial incentive and operational benefits to customers that utilize the technology.
Solutions for IT Service Desk and Functional Support With User Experience Management
This video shares how user experience management, also called user experience monitoring, powers a use case for help desk, IT service desk and functional support that provides strong operational improvements and delivers substantial return on investment for customers. User experience management for this solution is compatible with every IT service desk software environment - this includes BMC Remedy®, Computer Associates®, ServiceNow®, Hewlett Packard® and many others.
Solutions for Application Support With User Experience Management
This video shares how user experience monitoring, also called user experience management, powers a solution set for application support that provides strong operational improvements and delivers substantial return on investment for customers. Application support solutions include strong use cases for change management (new release deployment and the dreaded hypercare window), reduction in time for diagnosis, more accurate and comprehensive service level agreements and application rationalization.
Solutions for Training and Education With User Experience Management
This video shares how user experience monitoring, also called user experience management, powers a solution set for training and education that provides strong operational improvements and delivers substantial return on investment for customers. The training and education solution includes strong use cases for targeted training, evaluation of training methodology and measured effectiveness of training over time.
Solutions for Line of Business With User Experience Management
This video shares how user experience monitoring, also called user experience management, powers a solution set for the Line of Business that provides strong operational improvements and delivers substantial return on investment for customers. The core Line of Business solution is wrapped around application adoption. Is the application being used and how? Which users are using what portions and not using others? Is best business practice being followed for our major enterprise applications? You have spent many millions to acquire and deploy your major enterprise applications - are you realizing the benefits?
Introduction to Change Management with User Experience Management
PART ONE: This product overview of SAP® User Experience Management by Knoa overviews the advantage, performance and functionality of one of the leading products in the user experience management space as presented to ASUG in June 2012. This video defines best practice in change management and associated risk reduction.
Introduction to Change Management with User Experience Management
PART TWO, PRODUCT DEMO: This product overview of SAP® User Experience Management by Knoa overviews the advantage, performance and functionality of one of the leading products in the user experience management space as presented to ASUG in June 2012. This is the live demo that shows the various analytics dashboards that power the process from beginning to end.
Industry Analyst Consensus Overview of User Experience Management Market
This introduction to user experience management, also referred to as user experience monitoring, reflects industry analyst consensus as of mid-year 2012. We overview the functionality and capability of the full spectrum of user experience management products which are sold separately or as part of application performance management suites. We also overview the solution sets and use cases that provide strong financial incentive and operational benefits to customers that utilize the technology.
ASUG Webcast: Learn How Johns Manville Reduced SAP Related Support Calls by Over 50% in One Year and Improved User Performance with SAP Software
In 2012, Johns Manville averaged about 1,500 help-desk requests per month which translated to 300-500 email issues per day and an average of 800-1,000 support request phone calls per month. 600 of these support request phone calls were for SAP support. Johns Manville reduced SAP support calls by over 50% within a one year timeframe. Johns Manville has seen substantial improvement in baseline performance and service satisfaction based upon surveys of its users.
Learn How Johns Manville Reduced SAP® Support Calls Over 50% and Improved User Satisfaction
Learn how Johns Manville has been able to streamline and improve their operations, improve user satisfaction and reduce support costs. Johns Manville's Service Delivery Manager, Jesse Bernal Jr. will present their technical approach, new best practices employed and resulting benefits.
Forrester Webinar: New Technology Enhances Best Practice for the Center of Excellence – PART TWO: The Demo
THIS IS PART TWO: THE DEMO. The center of excellence (COE) has become very common in most Global 10,000 companies and many consider it an essential component for organizational planning and support. The COE is aligned to support mission critical enterprise applications such as ERP and CRM which are core to the enterprise and may involve hundreds to tens of thousands of users.

Yet most COE's are held back from optimized results as they don't have access to new technologies that can enhance the performance and efficiency of the COE. The results may include increased user satisfaction, improved operational execution and overall reduction of costs.

Forrester Webinar: New Technology Enhances Best Practice for the Center of Excellence
The center of excellence (COE) has become very common in most Global 10,000 companies and many consider it an essential component for organizational planning and support. The COE is aligned to support mission critical enterprise applications such as ERP and CRM which are core to the enterprise and may involve hundreds to tens of thousands of users.

Yet most COE's are held back from optimized results as they don't have access to new technologies that can enhance the performance and efficiency of the COE. The results may include increased user satisfaction, improved operational execution and overall reduction of costs.

Forrester Webinar: Seven Essential KPI for Enterprise Application Software
Jean-Pierre Garbani presented this webinar on User Experience Management/Monitoring (UEM) tools and how they can profoundly and positively impact Change Management and User Acceptance Testing (UAT). J.P. speaks about basic User Experience Management/Monitoring and also touches upon capabilities in areas such as User Performance Monitoring/Management (user error, workflow) which enable use cases such as Change Management.
Forrester Webinar: Seven Essential KPI for Enterprise Application Software - PART TWO: The Demo
THIS IS PART TWO: THE DEMO. Jean-Pierre Garbani presented this webinar on User Experience Management/Monitoring (UEM) tools and how they can profoundly and positively impact Change Management and User Acceptance Testing (UAT). J.P. speaks about basic User Experience Management/Monitoring and also touches upon capabilities in areas such as User Performance Monitoring/Management (user error, workflow) which enable use cases such as Change Management.
Forrester Webinar: Application Adoption
New technology enables best practices to improve application adoption. Agent-based user experience monitoring/management (UEM) can show five types of performance – three more than existing suites today. System error, system error as measured for each desktop, user error, user performance (time to complete business process components) and user workflow to diagnose application adoption component execution. Learn the key best practices, the potential positive impact and understand the potential compelling and positive economic benefits for your organization. JP Garbani from Forrester joins us to share his insights on how user experience management can enable businesses to realize value from their enterprise applications.
End User Experience and Change Management
Jean-Pierre Garbani presented this webinar on User Experience Management/Monitoring (UEM) tools and how they can profoundly and positively impact Change Management and User Acceptance Testing (UAT). J.P. speaks about basic User Experience Management/Monitoring and also touches upon capabilities in areas such as User Performance Monitoring/Management (user error, workflow) which enable use cases such as Change Management.
SAP EMEA Webinar: Business Performance Management
This is an SAP-sponsored webinar presented in EMEA on improving business process performance using advanced technologies and best practices such as user experience management, business performance management, and more.
Take the Risk Out of Change Management – New Technologies and Best Practices
During this webinar you will learn more about how to reduce risk within the change management process and speed successful software deployments:

  • Understand how utilization audit can optimize engineering investment
  • Develop testing scripts based upon actual usage – tools that make this easy
  • Accelerate user acceptance testing (UAT) with automatic documentation of application errors
  • Identify end-user interface problems and training needs during UAT through automation
  • Identify application problems in production in minutes or hours – not days and weeks – after go-live
  • Identify any system performance problems immediately after go-live
  • Identify application functionality that has not been adopted by the end-users
  • Identify which end-user/groups/locations are having usage problems in the days after go-live
  • Deploy all of this in your standard analytics dashboard using MicroStrategy® or BusinessObjects™ with 100% automation and visibility across every transaction, every screen, button and more
Thinking of Application Performance Management Tools? Don't Do It. Find Out More.
PART ONE – THE PRESENTATION

During this webinar you will learn more about the very significant problems with legacy Application Performance Management (Monitoring) tools:

  • Thresholds – how do you know where to set them?
  • Complexity – why are rocket scientists required?
  • Diversity – do you really need 9 different APM tools?
  • Throttle settings – make no sense! How do you manage this?
  • Measurement metrics – misleading metrics cause SLA contention
  • Cloud and on-premise – what do we really need?
  • Fit – where do APM tools fit well? Where don't they fit?
Thinking of Application Performance Management Tools? Don't Do It. Find Out More.
THIS IS PART TWO – THE DEMO

This is the demonstration portion of our webinar, "Thinking of Application Performance Management Tools? Don't Do It. Find Out More." In this demonstration we will present User Experience Management (Monitoring) as a tool which can provide much broader potential for return on investment than conventional APM tools.
New Software Technologies That Enhance Compliance and Drive ROI for Life Sciences
This free IdealNet webinar/podcast will overview the previously published report entitled "Enterprise User Experience Management for Life Sciences – New Technologies to Enhance Operations and Strengthen Compliance in Pharmaceutical, Medical Device, Insurance and Patient Care Delivery" available via IdealNet.

Chris Biddle, IdealNet's chief executive officer will overview the challenges, reveal the significant points of pain, and share a view for how specific new technologies in application performance management, particularly enterprise-class user experience management, can provide solutions for these challenges for life sciences companies. Mr. Biddle will address both compliance and the optimization of user performance in this webinar/podcast overview. This is the first study that we are aware of that attempts to segment the user experience management (monitoring) market by specific use case for potential consumers of the technology.
SAP UEM Customer Vision
This video explains how SAP representatives can position SAP UEM by Knoa to drive significant value in key strategic accounts. Be able to explain the key value drivers to the CIO and describe the visibility gaps that can be eliminated with SAP UEM.
SAP UEM Value Engineering
This video explains how SAP representatives can use SAP Value Engineering to show their accounts the potential return on investment by implementing Knoa User Experience Management software.
Happy Customers: SAP UEM Value Engineering
This video explains how SAP representatives can use SAP Value Engineering to show their accounts the potential return on investment by implementing Knoa User Experience Management software.
Happy Customers: SAP UEM Customer Vision
This video explains how SAP representatives can position SAP UEM by Knoa to drive significant value in key strategic accounts. Be able to explain the key value drivers to the CIO and describe the visibility gaps that can be eliminated with SAP UEM.
SAP UEM Customer Success
This video describes some of the successes that Knoa customers have had in various industries and markets around the world. Be able to describe some of the largest value drivers in implementing user experience management.


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