End User Experience and Performance Management - Knoa Software - www.knoa.com
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Monitoring the End-User Experience: Improving Business Performance through Application Management, by Aberdeen Group

Best-in-Class companies are:

  • Are twice as likely to improve brand reputation
  • 75% more likely to improve employee productivity
  • Proactively identify faults 82% of the time
  • Experience a 30% decrease in end-user complaints