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Knoa EPM Drives User Performance Gains that are Nothing to Sneeze At

When Kimberly-Clark wanted to determine how well its end users were doing with its SAP solution, it selected Knoa Enterprise Performance Management (EPM) for its ability to identify end-user experience and performance issues quickly. "Knoa's EPM has enabled us to optimize the use of SAP in our Polaris project which affects 16,000 employees. The system gives us real insight that we have used to simultaneously improve the performance of the SAP application and improve end-user proficiency, while reducing support costs." said Bonnie Hillsberg, Team Leader, Kimberly-Clark Corporation. "Using Knoa EPM makes the difference between having a vague sense that there's room for improvement, and knowing exactly what is and isn't working. Knoa EPM shows us the 'who, what, when, where, why, and how' we need to know to optimize user performance - and reap the rewards."