End User Experience and Performance Management - Knoa Software - www.knoa.com
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The Missing Link in Siebel CRM Optimization

Knoa Experience and Performance Management system monitors a user's interaction with the Siebel application and captures actual end-user response time, the precise work flow executed, as well as ecosystem and application errors - from all users, at all locations, at all times.

For the first time ever, you will have insights into user actions before, during and after transactions. This information can be used by IT support teams to troubleshoot end-user problems and by the IT Operations team to measure true end user response time.