End User Experience and Performance Management - Knoa Software - www.knoa.com
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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience

In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level. Knoa EPM gives the enterprise real metrics for adoption, efficient and effective use of the application. With end user metrics, companies are able to identify and resolve critical issues that impact the users' ability to effectively execute, and hamper ROI realization.