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Best Practices in Performance Management for Siebel: Monitor, Measure and Manage the End User Experience

CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial.Yet many frustrated execs find that despite the small fortune they have spent on products to manage servers, networks and applications, the business constituencies still complain about the performance, usability and availability of the Siebel CRM application.

This whitepaper explores why traditional approaches to performance management (backend, application and response-time centric) are insufficient for business service management. Traditional monitoring and management tools manage factors that impact end user experience, but they are blind to the actual end user experience. User Experience Management software is capturing CIO attention because it can simultaneously improve application and end user performance.

This whitepaper includes five customer case study examples.