With global visibility into end user metrics, companies who have deployed Knoa Experience and Performance Manager not only know if core enterprise applications are delivering an acceptable user experience, but also if application users are executing key processes effectively and efficiently-- the key to sustaining business value and return on investment in enterprise applications.

When Kimberly-Clark wanted to determine how well its end users were doing with its SAP solution, it selected Knoa Enterprise Performance Management (EPM) for its ability to identify end-user experience and performance issues quickly. "Knoa's EPM has enabled us to optimize the use of SAP in our Polaris project which affects 16,000 employees. The system gives us real insight that we have used to simultaneously improve the performance of the SAP application and improve end-user proficiency, while reducing support costs." said Bonnie Hillsberg, Team Leader, Kimberly-Clark Corporation. "Using Knoa EPM makes the difference between having a vague sense that there's room for improvement, and knowing exactly what is and isn't working. Knoa EPM shows us the 'who, what, when, where, why, and how' we need to know to optimize user performance - and reap the rewards."

Value Targeting is a systematic approach to analyzing the functions of a program or system to identify opportunities for improving the performance, reliability, quality and efficiency of the end-users. It gives you information to maximize the value of both the monitored application and the Knoa solution. The experienced Value Engineers at Knoa can work with your Knoa EPM data to help your team identify key criteria and conduct valid data and ROI analyses. Knoa Value Engineers can help your team see things objectively and focus on the relevant data to enrich the value of the Knoa solution and the monitored application.