KNOA SOFTWARE IS LEADING THE PERFORMANCE MANAGEMENT INDUSTRY with end-user experience management solutions that reach beyond infrastructure and application performance to monitor, measure and manage how end-users are utilizing the application to optimize business process execution. Learn more about what drives us in this one-page profile.

With global visibility into end user metrics, companies who have deployed Knoa Experience and Performance Manager not only know if core enterprise applications are delivering an acceptable user experience, but also if application users are executing key processes effectively and efficiently-- the key to sustaining business value and return on investment in enterprise applications.

A recent Gartner survey of more than 1,500 businesses revealed that although still important, customer service is receiving less emphasis than cost cutting. When the contact center is the main channel to the customer, knowing how to cut costs without damaging the customer experience is critical... Knoa's solutions improve the way your agents use your servicing, sales, CRM, and FS&D applications. And, they have been proven to strip 15 to 40 seconds of time from every call, resulting in significant improvements in agent productivity, call center operations, and customer experience.