NEW YORK, December 09, 2008- Knoa Software the leading provider of end-user experience and performance management software, today announced the results of a technology audit, conducted by Butler Group evaluating Knoa's flagship product, Experience and Performance Manager (Knoa EPM). In this, independent, objective evaluation Knoa's capabilities for end-user monitoring and performance management were found to be innovative, pioneering and mission-critical.

Knoa EPM provides total monitoring coverage of end-user experience and behavior across the spectrum of enterprise applications. The award-winning software product monitors application execution from the perspective of the end-user, and provides precise metrics about the end-user experience as well as measurements on how effectively people execute when using enterprise applications. Knoa provides the most accurate metrics possible on application performance, and delivers an unprecedented level of visibility into the actual results achieved by the end-users.

Butler Group's industry-leading technology evaluation and comparison reports deliver thought leadership, opinion and best practice through in-depth technical analysis supported by comprehensive technology audits, product comparisons and rankings.

As part of the research, Butler Group found that assessing application behavior from the point of view of the application user, in an automated and scalable way, has missed the attention of most IT organizations. Additionally, Knoa has found a largely untapped market where IT is under pressure to do more with less and end-user expectations of service performance are ever growing.

Knoa EPM was evaluated by analysts Michael Azoff and Karthik Balakrishnan. Findings from the research included:

• "Overall, Butler Group is impressed with Knoa EPM, and believes that this pioneering solution will be extremely beneficial to all application stakeholders and, when used extensively, could set the application development function on a continuous improvement path."
• "Butler Group believes that Knoa's approach would be relevant to a wide range of companies, suitable for global enterprises to Small to Medium-sized Enterprise (SME) deployments, whether for business or IT end-user monitoring projects. It should be stressed that EPM has a dual benefit in that it not only monitors from a performance aspect but also from a user behavior aspect, so applications can be fine-tuned for efficiency and productivity."
• "Butler Group believes that Knoa's strategy for focusing on common business applications and being the single source of end-user performance metrics for all applications (primarily for large enterprises) is the right one."
• "Knoa occupies a niche that is currently addressed only indirectly by a few competing vendors…Given Knoa's innovative approach and that the end-user behaviour monitoring piece is missing from the stable of the IT performance management vendors, Knoa has a bright future ahead in Butler Group's opinion. Knoa EPM has a comprehensive solution that addresses the needs of both higher management and technical staff. Butler Group believes that Knoa EPM should be considered for mission-critical, enterprise application usage optimisation, by mid-to large sized organisations."

"Having our technology evaluated, so favorably, by the Butler Group is exciting and an honor," said Lori Wizdo, vice president, Marketing, Knoa Software. "Butler has a heritage of introducing its clients to significant innovations in the IT industry."

Butler Group is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis, and advice. Founded in 1990, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion.

"Butler's report underscores Knoa's leadership in expanding the discipline of performance management to recognize the impact of the end-users of corporate software applications," continued Wizdo.

"CIOs and IT executives are under immense pressure to deliver results from their company's existing investment in enterprise software applications. Knoa's solutions provide comprehensive, precise metrics about application and end-user performance. Armed with this insight, Knoa customers can effectively target resources for maximum leverage and optimal return on investment."

The complete report, published in September 2008 is available for download at www.knoa.com/.

About Knoa
Knoa® Software is leading the performance management industry with end-user experience management solutions that reach beyond infrastructure and application performance to monitor, measure and manage how end-users are utilizing the application to optimize business process execution. Knoa customers not only know if core enterprise applications are delivering an acceptable user experience, but also, if application users are executing key processes effectively and efficiently - the key to achieving business value and ROI. Knoa was recently selected by Gartner as a "Cool Vendor", for its capabilities in end-user experience and performance management and was listed as a Leader in the "Forrester Wave: Passive Agent End User Experience Monitoring". Knoa is headquartered in New York, NY. For more information about Knoa, please visit www.knoa.com.