NEW YORK, April 12, 2010 - Knoa® Software, the leading provider of end-user experience and performance management software, announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine, has named Knoa Experience Performance Manager 5.5 as a recipient of the 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982. This is the second consecutive year that Knoa has been recognized with this honor.
Knoa EPM is an end-user management solution which monitors application execution from the end-user perspective and provides precise metrics about the end-user experience as well as measurements on how people interact with software applications. Knoa EPM offers an unprecedented level of visibility into the actual end-user performance, in turn, driving the efficient and effective application adoption that delivers business results.
In addition to winning the 2010 CRM Excellence Award, Knoa continues to be recognized by industry pundits for its capabilities in end-user centric IT management in 2009:
About Knoa
Knoa® Software is leading the transformation of IT Management with end-user management solutions that monitor, measure and manage how end-users are utilizing corporate software applications to optimize business process execution. Knoa customers not only know if core enterprise applications are delivering an acceptable user experience, but also, if application users are executing key processes effectively and efficiently - the key to achieving business value and ROI. Knoa is headquartered in New York, NY. For more information about Knoa, please visit www.knoa.com.
Editorial Contacts:
Mike Sullivan
PAN Communications
978.474.1900
knoa@pancomm.com
TMC Contact:
Jan Pierret
Marketing Manager
TMC
203-852-6800 ext. 228
Email jpierret@tmcnet.com
Note: Knoa is a registered trademark. All other company and product names contained herein are the marks of their respective holders.
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